Shipping policy
Due to the high volume of sales, coupled with the climbing global pandemic our nation is facing, your order processing and shipping time may be affected. Please allow up to 7-10 business days for your order to be processed. Once processing time is complete, please allow 5-10 business days for your order to arrive. Please retain all tracking information sent to your purchase email.
Your feedback is valuable to us and our agents are happily standing by ready to assist you by email. Any questions, comments, or concerns you may have can be directly submitted to our Customer Service.
Shipping Options (Domestic Orders)
We offer USPS Ground standard shipping (1-7 business day transit time). Delivery options for PO Box addresses, military locations, and expedited carrier options are also available.
**Due to the Covid-19 impact, and unexpected shipping delays we suspended expedited shipping to provide more accurate arrival guarantees.**
Order Processing Time
Please allow up to 7 business days for us to process your order. All orders processed after 1pm PST will be considered next business day orders. (Business days include Monday through Friday and exclude holidays and weekends. Orders processed on Friday after 1pm PST will continue processing on the following business day.)
Shipping Options (International Orders)
We offer a variety of economical and expedited international shipping options from USPS First Class Package International to UPS Worldwide Expedited. Additional carrier options are available on our website during the checkout process.
Incorrect Shipping Information
If a package is returned to Beauty Intentions Care LLC due to an incorrect or incomplete shipping address provided by a customer, the customer was not home for delivery or if the package exceeded the maximum amount of time to be held at a pick-up location, the customer will be responsible for the return shipping cost as well as the redelivery cost. Beauty Intentions Care LLC is not responsible for packages delivered incorrectly or lost due to incorrect or incomplete shipping information provided by a customer, no refunds will be provided if any parts of the address are incorrect.
No refunds, replacements or credits will be issued for orders confirmed to have been delivered to the address provided in an order.
* Please see our Refund Policy.
Lost or Stolen Packages
Beauty Intentions Care LLC is not responsible for lost or stolen packages that have a confirmed delivery to the address entered for an order. Upon inquiry, Beauty Intentions Care LLC will confirm delivery to the provided address, date of delivery, tracking information and shipping carrier information for the customer to investigate.
It is up to the customer to provide an accurate address when entering their shipping information. Please contact the carrier for any information regarding the delivery. Have your tracking number available to provide to the carrier to assist with the investigation.
Damaged or Missing Products
It is possible for items to shift in transit, as well as for wear and tear to appear on the package due to handling by the carrier. Please inspect your package as soon as it arrives at its destination. If any item is damaged upon arrival, please contact us with photos of the damages and necessary information to support your claim and we will be happy to assist you.
Beauty Intentions Care LLC reserves 30 days to reship any reported missing or damaged items from the initial shipment date.
All damaged claims must be submitted within 14 days, along with photo evidence (highly suggested) in to ensure proper resolution.
Items Not in Stock
We strive to have all of our products available for immediate shipment. Due to popularity and high demand for our products, some products may become back order items. We will take all necessary steps to advise you in a prompt manner if this situation occurs. If it is possible to ship a portion of your order, we will send out all available items and provide a store credit for the items that are currently unavailable.
Thank you for your continued patience and support!
Beauty Intentions Care